Return and Refund Policy

At R Pharmacy, we value your satisfaction and strive to ensure that you have a positive shopping experience on our ecommerce website. We understand that sometimes issues may arise, and we are committed to resolving them promptly and fairly. This Return and Refund Policy outlines the terms and conditions for returns and refunds of products purchased from our eStore.

Returns and Refunds Eligibility:

We accept returns and offer refunds for products within 3 days from the date of delivery.

To be eligible for a return and refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items:

The following items are non-returnable and non-refundable:

• Perishable goods, such as food items and skincare products with expiry dates.
• Personal care items, such as intimate apparel and hygiene products (for health and safety reasons).

Return Procedure:

To initiate a return, follow these steps:

1. Contact our customer support team at contact@rpharmacy.com.my or WhatsApp us at +60182492282  to request a Return Authorization (RA) number. 
2. Pack the product securely in its original packaging, including all accessories and documentation, and clearly mark the RA number on the package. 
3. Ship the product to our return address: R Pharmacy Warehouse, No. 11, Jalan Mivo 1, Desa Aman Puri, 52200 Kepong, Federal Territory of Kuala Lumpur.

Return Shipping Costs:

• If the return is due to our error (e.g., wrong item shipped or damaged product), we will cover the return shipping costs.
• If the return is due to the customer's change of mind or any other reason not caused by us, the customer will be responsible for the return shipping costs.

Refund Process:

1. Once we receive the returned product and verify its eligibility, we will process the refund. 
2. Refunds will be issued in the original payment method used during the purchase unless otherwise initiated by R Pharmacy. 
3. Please allow up to 10 business days for the refund to be processed and reflected in your account.

Refund Exceptions:

If the returned product is not in its original condition or is damaged due to customer negligence, we reserve the right to refuse the refund or apply a partial refund.

We are not responsible for any damage or loss during return shipping. Please ensure that the product is appropriately packaged and insured.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return procedure and place a new order for the desired item.

Customer Support:

For any questions or concerns regarding returns and refunds, please contact us at contact@rpharmacy.com.my or WhatsApp at +60182492282. We are here to assist you.

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay updated with any modifications.